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Student Accommodation Privacy Policy

Here at Smart Student Accommodation Ltd we are committed to protecting your privacy. This policy explains how your personal information is used and shared.

Personal Information

In this policy when we refer to personal information we are referring to any information that can identify you as an individual or is capable of doing so. Any personal information collected is used for us to process your booking application as well as helping to find a suiting room.


By filling out our online booking form you are consenting for us to use your personal information to contacting you in regard’s to your booking. If are policy should change or be updated for any reason any existing tenants will notify in writing.

How information in Collected

By filling out are online booking forms on our website on contacting us by phone or direct email. The information you give us may include your name, e-mail address and phone number, and billing addresses and photographic identification.

How we use your information

We use the information you have given us to do the following:
  • To process tenancy application
  • Communicate with you and respond to your enquire
  • To prevent and detect criminal activity fraud and misuse of or damage to our property
  • To recover any unpaid rent sums due to
  • We also use the information to help us to develop the design and layout of our website to ensure that our sites are as useful and enjoyable as possible.

How long do we keep your information

The periods for which we keep your information will vary according to the purpose of the information. We will only retain your personal information for as long as it is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

How we can protect your information

Universal Student Living offers the use of a secure server, the software encrypts the information that you input before it is transmitted to us. We also have strict security procedures to cover the storage and disclosure of your information in order to prevent unauthorised access.

Disclosing your information to third parties

We may share your personal information with third parties in the following ways:
  • Where we have a legal or regulatory obligation to do so – this will include sharing your personal information with local councils for the provision of electoral roll services;
  • Where it is necessary to do so to protect or defend our legal rights or the legal rights of others;
  • If you are a tenant and you fail to pay your rent we may contact the guarantor and inform them of this failure when exercising our rights under the guarantee; if you have agreed that.
  • You personal information will be share with our referencing company Diligent please see there privacy policy (diligentservices.co.uk/privacy-policy )